Your Privacy and Data Security are Our Priority

At Gumleaf Provisions, we understand the importance of protecting your personal and event information. Our commitment to privacy reflects our dedication to trust and transparency in all our culinary engagements.

Abstract representation of data security with connected nodes and a shield icon.
Data security illustration for privacy policy.

Our Commitment to Your Privacy and Data Security

Gumleaf Provisions is dedicated to handling your personal information with the utmost care and transparency, ensuring compliance with Australian Privacy Principles (APPs).

At Gumleaf Provisions, your privacy is paramount. We are committed to protecting your personal information and handling it responsibly and securely. This Privacy Policy outlines how we collect, use, manage, and disclose your personal data, ensuring compliance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

Our commitment extends across all interactions, from your initial inquiry to the successful execution of your event. We believe in clear, unambiguous communication regarding our data practices.

  • Compliance: Adhering strictly to Australian Privacy Principles and relevant data protection regulations.
  • Transparency: Clearly explaining what data we collect and why.
  • Security: Implementing robust measures to protect your information from unauthorized access or misuse.
  • Control: Providing you with rights over your personal data.

This policy was last updated on . We regularly review our privacy practices to ensure they align with best practices and evolving legal requirements. For any questions or concerns regarding this policy or your personal data, please contact our Privacy Officer:

Privacy Officer
Gumleaf Provisions
387 Queen Street, Suite 5
Melbourne, VIC, 3000, Australia
Phone: (03) 9876 5432
Email: info@gumleafprovisions.com.au

What Information We Collect and How We Use It

We collect only necessary information to provide our catering services, enhance your experience, and comply with legal obligations.

To deliver our exceptional catering and event planning services, we collect various types of information. This data enables us to understand your needs, plan your event meticulously, and ensure all dietary and logistical requirements are met.

This includes your name, phone number, email address, and billing address, collected during inquiries, quote requests, and booking processes. This information is essential for communication, contract agreements, and invoicing.
Details such as event date, venue, guest count, menu selections, specific dietary requirements (allergies, intolerances, vegan, gluten-free, etc.), and special preferences are collected to tailor our services to your exact needs.
For services rendered, we collect payment details (e.g., credit card information) through secure, encrypted payment gateways. We do not store full credit card details on our servers. All transactions are processed in compliance with PCI DSS standards.
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Illustration of various types of data being collected, such as contact details, event dates, and dietary notes, flowing into a secure database icon.
Ensuring every detail is captured securely for your perfect event.

We collect this information with your explicit consent or where there is a legitimate business interest to provide the services you request. For marketing communications, we employ clear opt-in procedures, and you can withdraw your consent at any time.

How We Protect Your Information

Your data security is paramount. Gumleaf Provisions employs a multi-layered approach to safeguard your personal and event information.

Protecting your sensitive information is a core responsibility at Gumleaf Provisions. We implement a comprehensive suite of technical and organisational measures to ensure your data is secure from unauthorised access, alteration, disclosure, or destruction.

  • Technical Safeguards: We utilize industry-standard encryption (SSL/TLS) for data in transit and employ secure, firewalled servers for data at rest. Regular penetration testing and vulnerability assessments are conducted.
  • Physical Security: Hard copy documents containing personal information are stored in secure, access-controlled environments. Digital data centers meet stringent physical security standards.
  • Access Controls & Training: Access to personal data is strictly limited to authorized personnel on a need-to-know basis. All staff receive regular training on data protection best practices and privacy awareness.
  • Regular Audits & Reviews: Our security protocols and privacy practices undergo frequent internal and external audits to ensure ongoing effectiveness and compliance with evolving standards.
  • Incident Response Plan: We have a robust data breach response plan in place, designed to swiftly identify, contain, and remediate any potential data security incidents, notifying affected individuals and authorities as required by law.
  • Third-Party Vetting: We carefully vet all third-party service providers (e.g., payment processors, cloud hosting) to ensure they meet our high data security and privacy standards and have appropriate contractual agreements in place.
Illustration of layered security, with biometric scan, firewall, and padlock icons surrounding a database.
Our robust security infrastructure keeps your information safe.

Your Rights Regarding Personal Information

You have inherent rights concerning your personal information. We are committed to facilitating the exercise of these rights.

As an individual whose personal information we collect, you have several important rights under the Australian Privacy Principles. Gumleaf Provisions is committed to upholding these rights and providing clear, accessible procedures for you to exercise them.

  • Right to Access:

    You have the right to request access to the personal information we hold about you. We will provide this information in a clear and understandable format, generally within 30 days of receiving your request.

  • Right to Correction:

    If you believe any personal information we hold about you is inaccurate, incomplete, or out-of-date, you have the right to request its correction. We will promptly update our records upon verification.

  • Right to Deletion (Erasure):

    In certain circumstances, you may request the deletion of your personal information. We will comply with such requests unless we have a legal obligation or legitimate business reason to retain the data.

  • Right to Restrict Processing:

    You may request that we restrict the processing of your personal information under certain conditions, for example, if you contest the accuracy of the data or object to its processing.

  • Opt-out Procedures:

    You can easily opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact our Privacy Officer using the details provided in the 'Our Commitment to Your Privacy and Data Security' section above. We may require identity verification to ensure the security of your data.

Contact Us About Privacy Concerns